Wednesday's assignment

Making Arrangements on the Phone

Can you say GRRRRR?

      A-  Listen to a dialogue between a travel agent and a caller. Underline True or False.

1.The caller didn’t want to book the flight online because the flights were quoted in American dollars. 
                                                                     T F

2.The caller says he wouldn’t mind a stopover in New York. 
           T F

3.The flight is returning on October 7.        
                                        T F

4.The flight from New York leaves from JFK airport. 
                        T F

5.The cheaper flight has two stopovers. 
                                               T F

6.The caller has a seating preference. 
                                                   T F

7.The travel agent will send José an email outlining all the travel

arrangements. 
                                                                                        T F

8.The travel agent will send the tickets by email. 
                                  T F

     B-  Complete the sentences below with words or phrases used in the dialogue.

1.To arrange a flight is to 
                                                           

2.Another term for a non-stop flight is 
                                                  

3.To have a seating preference means 
                                                   

4.If a flight goes directly to its destination, it means there are no 
             

5.To send something electronically means to send it by 


      C-  Imagine that you are José. Listen to the dialogue again and take notes about the two travel options. Send an email message to your friend at work to tell her about the two options and ask her which one she would prefer.

                  

Tuesday's assignment

Automated Voice Menus

A telephone voice menu is a set of options a caller can choose from, usually by pressing a number on the telephone. Voice menus are commonly used by large organizations to help their clients access the information they need easily. Listening to automated telephone voice menus can be difficult when several options are presented. If you have trouble understanding the options, try pressing “0.” Sometimes, this will connect you to a person who can help you. If you don’t reach a live person, try replaying the menu options a few times to become familiar with them.

Task 1:

Listen to a recorded voice menu system for a library. Write down the number you need to press to accomplish the following.

	Press #
1. You would like to find out if a book is available at the library.
2. You would like to ask the librarian if you could book a room for a workshop.
3. You would like to put a book on hold.
4. You would like information about the location of the library and its hours.
5. You would like to renew a book.
6. You left your gloves in the library and want to find out if someone turned them in.
7. You want to know the library’s website address.

Task 2:

Listen to the recording again. You would like information about special services at the library. Write the sub-menu option number you need to press to accomplish the following.

	Press #
1. You would like information about the language learning center.
2. You would like to sign up for an Internet training course.
3. You need information about the picture and video collection at the library.

1.What is the library’s address? 


2.What are the hours of operation on weekdays? 


3.What is the library’s Internet address? 


 Task 3:

Click on this link and record a voice message to a friend to invite him/her for lunch over at your house or at a restaurant that you would recommend.  

Make sure to provide clear information on the reason of the invite and also the date, time, location, and detailed directions how to reach the place you have proposed.