Good
afternoon everyone,
We are still talking about telephone techniques, and
here is more practice on how to make or cancel an appointment.
Task
1:
Listen to the
following
telephone calls to make and cancel appointments. As you listen, fill in the
blanks. Then practise each dialogue with a partner.
Conversation
1
Clinic: Dundas Medical Clinic. Can you for a................
?
Patient: Yes.
Clinic: How can I help you?
Patient: I’d like to ................an appointment
to Dr. ................
Clinic: ................... The next .....................appointment
is Friday at ...................a.m.
Patient: Oh, I’m sorry, I ......................then.
Are there any ...........................in the afternoon on ?
Clinic: ....................... Yes, you can ............................him
at 3:30 p.m.
Patient: .......................thank
you.
Clinic: May I have your chart number please?
Patient: Yes, it’s ..........................
Clinic: Your name is Michael Hayes?
Patient: Yes. Okay, ........................Friday, .......................,
at 3:30 p.m..
Clinic: Yes.
Patient: Thank you. Bye.
Clinic: Bye.
Conversation
2
Garage: Reliable Auto Service. Can I help you?
Client: Yes, I was ................if I
............. bring my car in this morning for an .........................
Garage: No, .................it’s not possible ............................
We’re really busy.
Client: Okay, ............tomorrow morning?
Garage: Yes, ..............
Client: ............................?
Garage: ................. May I have your name,
please?
Client: Yes, it’s Eric Cooper.
Garage: Okay, ...............................
Client: Thank you. .................... Bye.
Conversation
3
Salon: Good morning, Kelly’s Hair Salon. ...............................?
Customer: Oh, hello. I have an appointment to get my
hair cut today at 4:00 p.m. but I’m something’s .................................and I
have to cancel it.
Salon: May I have your name, please?
Customer: Yes, it’s Kim Sora – S-O-R-A.
Salon: Okay, .................. Would you like to .........................another
appointment?
Customer: ...................... , not right now.
I’ll call back to ...................... Thank you.
Salon: You’re welcome. Bye.
Customer: Bye.
Task
2
Refer to the telephone dialogues to fill in the
chart with specific expressions used to:
Request an
Appointment
|
Offer an
Appointment
|
Accept an
Appointment/Confirm an Appointment
|
Decline an
Offered Appointment
|
Cancel an
Appointment
|
|
Answers
for task 2:
|
Request an Appointment
|
Offer an Appointment
|
|
·
I’d like to make an appointment.
·
Does he have any openings on/at …
·
I was wondering if I could bring my car in
·
this morning …
·
I was
wondering if I could reschedule.
·
What about tomorrow morning?
·
How about Wednesday the 21st at 9:15 a.m.?
|
·
The next available appointment is …
·
You can see him at 3:30 p.m.
|
|
Accept an Appointment/Confirm an Appointment
|
Decline an Offered Appointment
|
|
·
That’s great. Thank you.
·
So that’s Friday, June 8 at 3:30 p.m.
·
Tomorrow is fine.
·
Okay, 9:30 a.m. tomorrow.
|
·
I’m sorry, I can’t make it then.
·
I’m afraid it’s not possible this morning.
·
I’ll call back to reschedule.
·
No, I’m not available on the 21st.
|
|
Cancel an Appointment
|
|
|
·
I’m afraid something’s come up and I have to
cancel.
·
I’m afraid something’s come up and I have to
reschedule.
·
Would you like to book another appointment?
|
|
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