Monday's Assignment

There are various styles in customer service. Sales techniques can range from subtle or soft-sell to more direct or hard-sell, depending on the type of product or service being offered.

Hard selling is more common in selling real estate, cars, furniture, major appliances, insurance, and financial services because these products and services are usually sold on a commission basis. In most retail stores, however, you will encounter soft selling.

Task 1:

Listen to these two sales dialogues. Answer the following questions.

1. How are the two sales styles different? 


2. What hard-sell techniques does the salesperson use in the first dialogue? 


3. What constitutes soft selling in the second dialogue? 


Task 2:

Click on this link and record your answer. Think of one time when you have been in a  situation, either as a customer or as a seller, and record which sales style was it? What was being sold? Describe how the seller tried to convince you to make a purchase. How did you respond to it? 


Task 3:

Guess the meaning of the following expressions:

Word/expression	Meaning	Sentence
Giveaway
That sounds too good to be true
I’m not sure I’m comfortable with that
I don’t know. That’s kind of soon
Take advantage of
This is a limited offer
a passion for hockey
Hockey gear

Editing checklist correction:

Wednesday's Assignment

Writing Coherent Paragraphs

Task 1:

Fill in the blanks below with the appropriate transitions.

Such as	Further	Finally	In addition
First	In particular	For example	Specifically
In short	But

Cancer is one of the leading causes of premature death in Canada, …………there are several ways we can reduce our risk of developing it. ……………, we can eat better. …………, we can eat foods that are high in fibre and low in saturated fat, …………………black beans and whole grain breads………………, we can be more active………………….., we can exercise for at least 30 minutes a day……………….., we can avoid smoking or being exposed to second-hand smoke……………….. , we can get screened for the types of cancer common to our gender………… , women can have mammograms to screen for breast cancer, while men can have PSA (prostate-specific antigen) tests to screen for prostate cancer…………… , by taking steps to reduce the risk of developing cancer, we can live longer, healthier lives.

Task 2:

Locate and underline pronouns in the following paragraph. Then, list them (in order) on a chart, along with the idea to which each pronoun refers.

Canada’s cheese guru, Gurth Pretty, is aiming to raise the profile of Canada’s little-known artisanal and regional cheeses, including those made from cow, goat and sheep’s milk. He has conducted extensive cross-country research on them. He has also spoken at length with many cheese makers about their products. In addition, they and Gurth have developed a number of recipes that incorporate the cheeses to encourage Canadians to taste them. As a result of Gurth’s efforts, Canadian artisanal cheeses are becoming better known and will no doubt become more popular in the future.

Pronoun	Refers to
those

Task 3:

Read the following paragraph. Then write the appropriate pronouns in the blanks.

Of the hundreds of Canadian artisanal cheeses that Gurth Pretty has discovered, a number of ……………………………. have special characteristics. One of ……………….. cheeses is a Niagara-region cheese made from the milk of Guernsey cows. Canada has only a few herds of ……………., and …………………. milk is rich and creamy, so ………………….. is used to produce several kinds of Guernsey cheese. Another is a cheese made from the milk of rare Canadienne cows grazing on Québec’s Magdalen Islands ………………….  tastes slightly salty because the grass …………… graze on is coated with salt mist from the Gulf of Saint Lawrence. Finally, there is an aged goat’s milk cheese from British Columbia.. ……………… is soaked for five days in local red wine and grape skins. All in all, Canadian artisanal cheeses vary greatly from region to region.

Feb 2 Field Trip to an Outdoor Rink and a Free Concert

Feb 2 Field Trip to an Outdoor Rink and a Free Concert

This fun trip consists of a brief morning skate at 10 a.m. at Harbourfront Centre's Natrel Rink, followed by a walk over to Roy Thompson Hall for a free noon concert by Victoria Scholars Men's Choir. Those doing direct to the concert should be there by 11:10 am.

English Vowels

Good afternoon everyone,

Just for the fun of it, here is a link that you can use to train yourself on English pronunciation. The website is designed as a variety of games that you can choose any of them to practice the sound of the English vowels or consonants.

Monday's Assignment

Good morning everyone,

Task 1:

Listen to this audio and answer the questions in number 2, 3, 4, and 5,and then check your answers.

Task 2:

Did you benefit from this task? Fill in the following table with new words/expressions that you have learned and put each in a sentence.

Word	Synonym	Sentence

Thursday's Assignment

Good afternoon everyone,

We are still working on our writing, and here is today’s task:

Choose one of the topics below or create your own. Write a paragraph using correct paragraph structure, spelling and grammar. Include a topic sentence, supporting details and a concluding sentence.

Write a paragraph to:

1.     Describe your weekend

2.     Describe your employment history

3.     Describe a significant event in your life

4.     Describe a person you know well

5.     Describe a movie or book you like

Use the rubric below to rate your own paragraph.

	Not good yet	Getting Better	Excellent
Topic sentence	Topic sentence is not clear. Topic sentence is incorrectly placed.	Topic sentence is clear and is correctly placed.	Topic sentence is clear and is correctly placed.
Supporting details	There are no supporting details about the topic sentence.	Some details support the topic sentence; some do not.	Each detail supports the topic sentence.
Grammar and punctuation	Paragraph has several grammar, punctuation and spelling errors. These errors make the paragraph hard to read.	Paragraph has a few grammar, punctuation and spelling errors.	Paragraph has no errors in punctuation, spelling or grammar