Taking Messages: Abbreviations
When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.
Task 1:
Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.
1. AGM 13. RSVP
2. apt. 14. ste.
3. asap 15. urg.
4. co. 16. w/
5. ext. 17. w/o
6. FYI 18. cc.
7. inv. 19. e.g.
8. mo. 21. etc.
9. no. or # 22. i.e.
10. mt. 23. vs.
11. N/A 24. p.s.
12. impt. 25. n.b.
Telephone Phrasal Verbs
Task 2:
The following are common phrasal verbs we often use while on the
telephone. Match the correct meaning with each phrasal verb.
1. hold on
|
a. put the receiver down
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2. put (a call) through
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b. return someone’s call
|
3. get through
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c. answer a call, lift the receiver to take a call
|
4. hang up
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d. stop talking on the phone
|
5. call up
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e. connect one caller to another
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6. hang on
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f. deactivate (a cell phone)
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7. call back
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g. wait
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8. pick up
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h. talk louder
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9. get off (the phone)
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i. to be disconnected abruptly during a telephone conversation
|
10. get back to (someone)
|
j. to be connected to someone on the phone
|
11. cut off
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k. return someone’s call
|
12. switch off/turn off
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l. make a telephone call
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13. speak up
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m. Wait
|
Task 3:
Some phrasal verbs are separable (e.g., call someone back);
others are not. Complete the chart below by putting the phrasal verbs above in
the correct column.
Separable
|
Not separable
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