When we take notes on information we hear over the phone, we often need
to write down the information quickly. The use of abbreviations is a helpful
strategy while taking messages.
Task 1:
Write the full word or expression (or meaning) beside each abbreviation
below. Add other abbreviations (and their meanings) you commonly use or would
like to know the meaning of. Share them with the class.
1. AGM
13. RSVP
2. apt.
14.
ste.
3.
asap 15.
urg.
4.
co. 16.
w/
5.
ext. 17.
w/o
6.
FYI 18.
cc.
7.
inv. 19.
e.g.
8.
mo. 21.
etc.
9. no. or
# 22.
i.e.
10.
mt. 23.
vs.
11.
N/A 24.
p.s.
12.
impt. 25.
n.b.
Telephone Phrasal
Verbs
Task 2:
The following are common phrasal verbs we often use while on the
telephone. Match the correct meaning with each phrasal verb.
1. hold
on
|
a. put
the receiver down
|
2. put
(a call) through
|
b.
return someone’s call
|
3. get
through
|
c.
answer a call, lift the receiver to take a call
|
4. hang
up
|
d. stop
talking on the phone
|
5. call
up
|
e.
connect one caller to another
|
6. hang
on
|
f.
deactivate (a cell phone)
|
7. call
back
|
g. wait
|
8. pick
up
|
h. talk
louder
|
9. get
off (the phone)
|
i. to
be disconnected abruptly during a telephone conversation
|
10. get
back to (someone)
|
j. to
be connected to someone on the phone
|
11. cut
off
|
k.
return someone’s call
|
12.
switch off/turn off
|
l. make
a telephone call
|
13.
speak up
|
m. Wait
|
Task 3:
Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.
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Separable
|
Not
separable
|
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Put a call through
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