Taking Messages: Abbreviations
When we take notes on information we hear over the
phone, we often need to write down the information quickly. The use of
abbreviations is a helpful strategy while taking messages.
Task 1:
Write the full word or expression (or meaning)
beside each abbreviation below. Add other abbreviations (and their meanings)
you commonly use or would like to know the meaning of. Share them with the
class.
1. AGM
13.
RSVP
2. apt.
14.
ste.
3. asap 15.
urg.
4. co. 16.
w/
5. ext. 17.
w/o
6. FYI 18.
cc.
7. inv. 19.
e.g.
8. mo. 21.
etc.
9. no. or # 22.
i.e.
10. mt. 23.
vs.
11. N/A 24.
p.s.
12.
impt. 25.
n.b.
Telephone Phrasal Verbs
Task 2:
The following are common phrasal verbs we often use
while on the telephone. Match the correct meaning with each phrasal verb
1. hold on a. put the receiver down
2. put (a call) through b. return someone’s call
3. get through c. answer a call, lift the receiver to take a call
4. hang up d. stop
talking on the phone
5. call up e. connect one caller to another
6. hang on f. deactivate (a cell
phone)
7. call back g. wait
8. pick up h. talk louder
9. get off (the phone) i. to be disconnected abruptly
during a telephone conversation
10. get back to (someone) j. to be
connected to someone on the phone
11. cut off k. return someone’s call
12. switch off/turn off l. make a telephone call
13. speak up m. Wait
Task 3:
Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.
Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.
Separable
|
Not separable
|
Put a call through
|
|
1-Annual general meeting
ReplyDelete2-apartment
3-As soon as possible
4-company
5-extend
6-for your information
7-invoice
8-month
9-number
10-management team
11-not applicable
12-important
13-
14-street
15-urgent
16-with
17-with out
18-carbon copy
19-example giving
21-etcetra
22-
23-versus
24-post script
25-
1-Annual general meeting
ReplyDelete2-apartment
3-As soon as possible
4-company
5-extend
6-for your information
7-invoice
8-month
9-number
10-management team
11-not applicable
12-important
13-
14-street
15-urgent
16-with
17-with out
18-carbon copy
19-example giving
21-etcetra
22-
23-versus
24-post script
25-
1- wait
ReplyDelete2-e
3-j
4-d
5-l
6-g
7-k
8-c
9-i
10-b
11-a
12-f
13-h
1;wait
ReplyDelete2;e
3;j
4;d
5;l
6;g
7;k
8;c
9;i
10;b
11;a
12;f
13;h
1. AGM: Annual General Meeting
ReplyDelete2. apt. Apartment
3. asap :As Soon As Possible
4. co.Company
5. ext.Extension
6. FYI: For your Information
7. Inv : Invoice
8 MO ; Months
9. no. or # ; Number
10. mt. Management Team
11. N/A ; Not Applicble
12. impt. Important
13. RSVP; Retired and Senior Volunteer Programme
14. ste.;Street
15. urg. Urgent
16. w/ ; With
17. w/o; Without
18. cc. Credit card
19. e.g. Example Given
21. etc. ET Cetera
22. i.e.Internet Explorer
23. vs. Versus
24. p.s.Per Second
25. n.b. New Brunswick
Task 2
1. hold on G a. put the receiver down
2. put (a call) through E - b. return someone’s call
3. get through J - c. answer a call, lift the receiver to take a call
4. hang up I - d. stop talking on the phone
5. call up L - e. connect one caller to another
6. hang on G - f. deactivate (a cell phone)
7. call back B - g. wait
8. pick up C - h. talk louder
9. get off (the phone) D - i. to be disconnected abruptly during a telephone conversation
10. get back to (someone) K - j. to be connected to someone on the phone
11. cut off I - k. return someone’s call
12. switch off/turn off F - l. make a telephone call
13. speak up H - m. Wait
1.AGM- Annual General Meeting
ReplyDelete2.apt.- apartment
3.asap- as soon as possible
4.co.- company
5.ext. extension
6.FYI- for your information
7.inv.- invoice
8.mo.- month
9.no. or #-- number
10.mt.- management team
11.N/A- not available
12.impt.-important
13.RSVP- pleas reply
14. ste.- suite
15. urg.- urgent
16. w/- with
17. w/o- without
18. cc.- chapters
19. e.g.- example given
21. etc.- etcetera
22. i.e.- id est
23. vs.-- versus
24. p.s.- postscript
25. n.b.- not well
task 2
1-g
2-e
3-j
4-a
5-l
6-m
7-k
8-c
9-d
10-b
11-i
12-f
13-h
task 3
Call someone back.
hold on for a minute.
pick up the receiver .