Looking up a
phone number on the Internet
If you know a person’s name, you can look up a phone number
on the Internet at www.canada411.ca. It’s free! (If you call the operator,
you’ll be charged for the service.)
Look up
your phone number or your friends’ numbers on www.canada411.ca.
Task 1:
Use the
Blue Pages to find the number you would call in the following situations.
1. You want to find a recreation centre near your
home.
Heading and level of government:
Department/Phone #:
2. You need to find a long-term care facility for an
elderly relative.
Heading and level of government:
Department/Phone #:
3. A car ran over a squirrel in front of your house
and the squirrel is dead. You need to call someone to come and remove the animal.
Heading and level of government:
Department/Phone #:
4. You want to find out where you can take a road
test to get your driver’s license.
Heading and level of government:
Department/Phone #:
5. Your employer asked you to work overtime but has
not paid you anything extra. You want to know what your rights are.
Heading and level of government:
Department/Phone #:
6. You have a temporary disability (you broke your
leg) and you need to get an accessibility sticker for your car that allows you to park in accessible
parking places.
Heading and level of government:
Department/Phone #:
7. You received a notice with your automobile plate
renewal notification that your car has to have an emissions test before you can renew your plate this
year. You need to find a garage in your area that does emissions tests.
Heading and level of government:
Department/Phone #:
8. The snow has not been removed from your street
for several weeks and you can’t get your car out of the driveway.
Heading and level of government:
Department/Phone #:
Task 2:
Read the
following article about deceptive telemarketing.
What is Deceptive Telemarketing? Using the phone to
obtain payment from you for a non-existent or misrepresented product, service or
charitable gift is deceptive telemarketing. Using the phone to obtain your
private banking information or credit card number to steal is deceptive
telemarketing. Offering you a prize for which you must pay is deceptive
telemarketing. Using the phone to obtain your money fraudulently in any way is
deceptive telemarketing. It is a serious crime punishable by jail. Telemarketing,
the use of telephones to market goods and services, has rapidly expanded in recent
years. Sales in Canada now exceed $500 billion dollars a year. Most of these
telemarketing activities are legitimate but some are not. Deceptive telemarketing
practices have been a problem in Canada, with cross-border implications, since
the early 1970s. Telemarketing fraud has now become one of the most pervasive
forms of white-collar crime. In 1998, law enforcement and other agencies
reported over 45,000 complaints about fraudulent telemarketing. Since 1995, Canadians
have lost approximately $200 million as a result of this activity. Criminals
are drawn to the offence by large proceeds and relatively low risks of
detection, prosecution and punishment. Since the 1980s, low-cost telecommunications
have created economies of scale and provided offenders with effective means of
conducting potentially massive frauds. A single telemarketer with a well-organized
scheme can easily extort several hundred thousand dollars per year from unsuspecting
victims. In some cases, the high profits have also attracted organized crime.
Target Groups and Victims
Offenders maximize their profits by focusing on vulnerable
target groups. Victims are not chosen at random but rather are methodically
selected because they have savings or assets and are perceived to be
susceptible. Fraudulent telemarketers often prey on seniors on the assumption
that they may be more trusting and polite toward strangers. Offenders have told
police their ideal target is an elderly person, home alone, with little or no
contact with family members. Another higher risk group is past victims. Once an
individual has been identified as being vulnerable, they are repeatedly
targeted. Victim information is often sold in the form of "sucker lists"
or "hot lists" to other offenders. The Effects of Telemarketing Fraud
The estimated $200 million lost by Canadian victims of telemarketing fraud is
only a small part of the cost of this pervasive crime. Research conducted by
North American law-enforcement and police officials indicates that the elderly
are not only more susceptible, but they tend to be more seriously affected.
Some have lost their life savings and have been forced to sell their homes. Seniors
are often reluctant to report the crime to the authorities or even to family
fearing they will be blamed for being “careless” or “greedy.” Some fear they will
be seen as incompetent and lose control over their affairs.
Source: PhoneBusters: The Canadian Anti-fraud Call
Centre, www.phonebusters.com; extracted June 22, 2009, with permission.
A- Find
synonyms in the article for the following words.
1. get 7. profits
2. dishonestly 8. very large; huge
3. increased in size 9. vulnerable
4. are more than 10.
victimize
5. honest 11. unwilling
6. common 12. the object of attention
B- Choose True or False.
1. Fraudulent telemarketers sometimes pretend to be
legitimate charities seeking a donation. T F
2. All telemarketing is dishonest. T F
3. Many fraudulent telemarketers are never caught
and punished. T F
4. Fraudulent telemarketing is attractive to
criminals because of the potential to make
large amounts of money with little investment. T F
5. Organized crime is responsible for most
telemarketing fraud. T F
6. Fraudulent telemarketers target seniors because
they have more money. T F
7. A victim of telemarketing fraud is at higher risk
of being victimized again. T F
8. Seniors may not report being victimized by a
telemarketing fraud because they
are afraid of what their family will say. T F
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