Business Writing
Write a letter for the following situation. Your letter should:
• contain the necessary elements of a business letter (e.g., name,
address, opening salutation, body, closing paragraph, complimentary closing)
• include the reason for the letter and relevant information
• use the appropriate degree of formality
• have no spelling, grammar or punctuation mistakes
Situation 1:
You purchased a dishwasher from a large department store. When the
dishwasher was delivered, you hired a plumber to install it for you. The cost
of the installation was $375.00. However, the first time you tried to use the
machine, it did not work. The store offered to replace the dishwasher, but the
salesperson you spoke to on the phone said that the company would not cover the
cost of installing a new dishwasher.
You task is to write a letter to the store stating why you think they should pay
the installation fee on the new dishwasher.
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